Privacy Policy

Last updated: 28 October 2026.

Who we are and what this policy covers

Hope Abilitation Medical Center, LLC (Hope AMC) is responsible for the personal information handled through sa.hope-amc.com. This policy covers browsing our website, inquiries, appointment requests, second-opinion requests, our developmental milestone checklist and the third-party features described below. Information handled as part of clinical care may also be subject to separate patient notices and healthcare record requirements.

Contact us about this policy or your information at [email protected], by telephone on +966 55 357 0011, or at 3087 Anas Ibn Malik Rd, An Narjis, Riyadh 13323, Saudi Arabia.

Information you send us

Our inquiry form handles appointment requests, second opinions, questions and feedback. Depending on your request, we collect:

• Your name, email address, telephone number and country code, preferred contact method and language.
• The inquiry topic, selected service or subject, and any message or notes you provide.
• For second opinions, your child's name and date of birth, area of concern or diagnosis, the type of opinion requested, additional information and any medical reports you choose to upload.
• Your acknowledgment of the privacy notice, which is required to submit the form.
• The website page and button that brought you to the form and referral information described below.

Messages, reports and checklist answers can contain sensitive health information about you or your child. Please provide only information relevant to your request and submit another person's information only if you are authorized to do so. These forms are intended for adults, including parents and guardians acting for children.

The developmental milestone checklist

The symptom checker is a developmental milestone checklist that runs in your browser. Selecting an age and answering questions does not by itself submit those answers to our team. As you complete the checklist, the selected age and answers are kept in that tab's session storage so they can be carried to the inquiry form. The form displays a preselected “send my checklist answers” option; you can untick it before submitting.

If you submit with that option selected, the age and answers are included in the clinic's inquiry email. Your confirmation email includes the selected age group. Session storage normally lasts until the tab or browser session closes; the form also clears the saved checklist after a successful JavaScript-enabled submission. The checklist provides general guidance, not a diagnosis or an automated clinical decision.

How inquiries and reports are processed

We use your inquiry to respond, arrange an appointment or second-opinion review, answer questions and follow up using your contact details and preferred method. Submitting an appointment request does not itself confirm an appointment.

The website uses Cloudflare Email Sending to send the inquiry to our front office and an acknowledgment to your email address. Our team receives inquiries through Hope AMC's email service, Microsoft 365. Uploaded reports are processed by the website to create email attachments. The website does not save a separate report file, but copies remain in the email delivery and mailbox systems; attaching a report is not a temporary or storage-free exchange.

This Saudi Arabia website does not currently send inquiries to Airtable or compare them with existing Airtable contacts.

Referral information and browser storage

To understand how people find us, the website stores the first visit with a referral source in your browser's local storage under hope-lead-attribution. This can include campaign source, medium and name, the referring website's hostname, the landing-page path and the visit time. It also records which recognized advertising click parameter was present, such as a Google or Meta parameter, rather than copying that parameter's unique click identifier into this particular record.

We use this stored referral for up to 90 days and include it with an inquiry so our team can understand its source and assess marketing channels. After 90 days it is ignored or replaced on a later qualifying visit; local storage does not automatically erase itself at that deadline. Clearing this website's browser data removes the local copy but does not remove referral details already submitted with an inquiry. Advertising services may separately process full click identifiers. Because this record stays in your browser, holds no identifier for you or your device, is not passed by the website to analytics or advertising services and only reaches us with an inquiry you choose to send, it is kept whatever cookie choices you make.

The site also supports a language preference cookie, remembers your cookie choices in a cookie and uses session storage for the milestone checklist. See our Cookie Policy for the storage names, durations and browser controls.

Website analytics, advertising and session replay

This Saudi Arabia website does not currently load Google Tag Manager, Google Analytics, Google Ads, Meta Pixel, Hotjar, Microsoft Clarity or ClickGUARD. These analytics, advertising and session-replay tags remain disabled regardless of your cookie choices. Embedded media and external services described below may still connect to their providers. You can save or change your analytics and advertising preferences through Cookie Settings at the bottom of any page. The website remembers these choices, but they do not enable tracking tags on this Saudi Arabia website. The privacy acknowledgment in the inquiry form is separate from these preferences.

Embedded content, recruitment and external links

Google Maps embeds can connect to Google when a map loads. YouTube thumbnails can connect to Google before you play a video; video players use YouTube's privacy-enhanced embed domain where supported, but playing or loading external media still shares technical information with its provider. These services may use their own cookies and account information.

Our careers page embeds the Hope AMC recruitment portal hosted by Zoho Recruit. Loading the portal shares technical information with Zoho. Applications, CVs and other details you enter there are handled through that recruitment service for recruitment purposes, rather than through the website's inquiry form.

WhatsApp contact links and social or sharing links take you to external services. If you use them, the service receives the information you send and applies its own privacy terms. Instagram feed images served from our own website do not require an Instagram embed, although clicking through to Instagram connects you to that service. Links to other Hope websites, including the UAE website, lead to services whose own notices should be consulted.

Hosting, security and other recipients

Cloudflare hosts and delivers the website and processes technical request information, including IP addresses, URLs and request headers, to deliver and protect it. Our form abuse controls use a hashed IP-derived identifier and submission counters in 15-minute windows. Hashing does not make that identifier anonymous. Operational error information may also be processed to diagnose failures.

The recipients described above include our staff handling your request and providers of hosting, email, recruitment and embedded content. Information may also need to be disclosed where required by law or to address a legal claim. Providers may process information outside Saudi Arabia. Contact us for information about the arrangements applicable to your records; this policy does not promise that all website information stays in the KSA.

Retention and security

The 90-day referral period, session-storage lifetime and 15-minute abuse-control window apply to those specific website functions. They are not deletion deadlines for emails or reports. Inquiry emails do not have an automatic deletion schedule implemented by the website. Their retention is managed separately, taking account of the request, ongoing care, applicable record-keeping obligations and legal claims. Contact us to ask about the retention or deletion of your information.

We use HTTPS and server-side form validation, upload restrictions and abuse controls to help protect submissions. No website or email service can guarantee absolute security. If you prefer to discuss how to provide sensitive records, contact the clinic by telephone first.

Your choices and privacy requests

You can browse without submitting an inquiry, omit optional reports or notes, untick the checklist-sharing option, and clear or restrict browser storage. Essential form fields and the privacy acknowledgment are required if you choose to submit an inquiry. Clearing browser data does not delete records already received by us or other providers.

Contact [email protected] to ask what information we hold, request access or correction, ask for deletion or restrictions, object to a use, or withdraw consent where processing relies on it. Depending on the law applicable to you and the processing, you may also have rights to data portability and to complain to the relevant data protection authority. We may need to verify your identity and, for a child's information, your authority to act. Some records may need to be retained under applicable healthcare or other legal requirements; withdrawing consent does not undo earlier lawful processing.

Changes to this policy

We will update this page when our website practices change. The date above identifies the latest revision. Please contact us if you need clarification about a feature or how your information is handled.

Accessibility

Hope AMC aims to make its website and services accessible to people with disabilities. If you have difficulty reading content, using a control, or completing a form, please contact our Riyadh team at [email protected] or +966 55 357 0011. Tell us which page or feature you were using and what assistance you need. Our team can help you access information or discuss your inquiry by telephone.